I'm having an issue with Exchange 2010 and Outlook 2010. This problem started after we flattened our domain. We migrated all the users from the the sub to the top using the ADMT and then we took down sub. To be sure, does OWA (which uses live information) reflect the GAL correctly? The first thing you should do is on a test workstation, is delete the *files.Essentially, the issue is the GAL is not updating in Outlook. I looked at the recipient filter of the GAL, it's below for reference: (Alias -ne $null -and (Object Class -eq 'user' -or Object Class -eq 'contact' –or Object Class -eq 'ms Exch System Mailbox' -or Object Class –eq 'ms Exch Dynamic Distribution List' -or Object Class -eq 'group' -or Object Class –eq 'public Folder')) The next thing I'm going to try is creating a new GAL and making it the default, if necessary. That will force Outlook to download a complete GAL. If so, it is probably that the incremental update files haven't updated correctly.This delay between an email account being create and being listed can cause organisational issue, like a users being unable to find the email address for a new staff member.To resolve this you have two option, manually update the Address Book or customize the update schedule.Outlook clients on other machines do have a complete GAL including all newly-created users. This blog dives into topics related to Unified Contact Management for smartphones in the enterprise.I created an alternative OAB, connected it to the Default GAL, made that OAB the defualt OAB, and tried to download it through Outlook. The first thing I would do is switch to either web only or mixed (web and public folder).Then once set, run get-offlineaddresbook | update-offlineaddressbook Wait 20 minutes or so for it to update, then check in the Application log to see if there are any generation errors.
It's pulling the GAL down, but only a cached copy from earlier today, it seems. Edit: Title error Are you talking the Global Address List, Offline Address Book, or the list as seen from webmail on the Client Access Server?Hello, GAL is not updating even when I manually update the Outlook Address Book in each of the two Outlook profiles on the BES/ZCB machine.The GAL appears to be complete otherwise, but newly-created users do not appear. During the logging I performed a manual update of the Black Berry Manager profile's Address Book. There is easily enough technology to solve this problem but it is often ignored. At the moment we have an issue with the Global Address List.